A letter to United Airways:
Customer satisfaction: I used to think that it meant something in the airline industry. I was always under the assumption that being in the business of getting someone from point A to point B actually involved getting that person from point A to point B. As it is, satisfaction is the [...]

There we have it. According to an IGN rep in Korea…. Starcraft 2 is the next official game from Blizzard.
More news as it develops. I’m still eager to see whether it will be RTS or MMORPG
Update: source here http://pc.ign.com/articles/788/788627p1.html
Update: It’s an RTS…schweet!